We take your privacy seriously. Read our Privacy Policy to see how we collect, use and protect your information, including how we use AI tools.
PodSquared Podiatry is committed to protecting your personal and health information. We handle it in line with the Privacy Act and the Australian Privacy Principles.
We collect two kinds of information:
We collect it from you directly: in person, by phone, through our website forms, and through online booking on our website or HealthEngine. With your consent, we may also receive information from your GP or other health providers.
We use your information to provide and coordinate your care, send appointment reminders, process payments, claims and rebates, and meet our legal obligations.
We may share relevant information with your GP, specialists or other treating practitioners, Medicare, your health fund, the DVA, the NDIS, or others involved in your care. We do this with your consent, or where the law allows or requires it. We do not sell your information or use it for marketing without your consent.
Patient records are kept in PracSuite, a secure practice management system. Your data is stored in Australia, protected by encryption and
two-factor authentication for staff access. Your health information can only be accessed by the clinicians involved in your care.
Payments are processed through Tyro, and we do not store full card details.
AI in your appointments
With your consent, your podiatrist may use PracSuite AI, a tool built into our practice software, to help write your clinical notes and
letters. If you agree, your consultation conversation can be recorded and transcribed. Audio is processed in Australia and deleted straight
after transcription. Text transcripts are kept securely in PracSuite for up to 7 days, then deleted. The AI services are hosted in
Australia, do not keep your information, and do not use it to train AI. Your podiatrist reviews and finalises every note before it is saved.
We ask for your consent on our new and returning client forms, or in person, and record your choice on your file. You can say no or change
your mind at any time, and it won't affect your care.
AI
for administration
We also use AI tools to help with some administrative tasks, such as drafting correspondence and summarising information. Identifying
information is removed or not included, and data processed by these tools is not retained or used to train AI models.
We do not use AI to make decisions about your clinical care.
You can request a copy of your records in writing. We'll respond within a reasonable time, usually 30 days. You can also ask us to correct information you believe is inaccurate.
Contact our Privacy Officer at contact@pod2.com.au or on 08 8363 4588. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.